Shipping Policy

At Mirava, we want your order to arrive safely and as quickly as possible. Please review the information below regarding our processing and shipping times.

Order Processing

All orders are carefully processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to follow your package throughout its journey.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Times

After your order has been processed, delivery typically takes:

7–10 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, customs procedures, carrier delays, weather conditions, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 24–48 hours to become available after your order has been shipped.

If your tracking information has not updated immediately, please allow some time for the carrier's system to register the shipment.

Delays

While we do our best to ensure your order arrives within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

These may include:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete delivery information

Mirava cannot be held responsible for delays caused by the shipping carrier, customs authorities, or circumstances outside our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Mirava is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact our customer support team as soon as possible with your order number and relevant details.

We will work with you and the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

Thank you for choosing Mirava.